[For the merchant's attention: these pages are a generic template supplied with your store. They do not constitute legal advice and must be reviewed and adapted to your business and to the regulations of your country. If you operate as a company, add your legal form and share capital, as required by the OHADA Uniform Act on Commercial Companies. All bracketed mentions, including this paragraph, must be completed or removed before publication.]
Depending on the type of products or services offered, your order may be received in the following ways, presented at the time of ordering:
For physical delivery or pickup, you must provide a precise address or location, sent from your phone or selected on the map. Our delivery driver or delivery provider may contact you at the number provided to arrange the handover.
Delivery fees, where applicable, estimated timeframes and served areas are displayed before you confirm your order. The stated timeframes are indicative and depend on the area, the time the order is placed and traffic conditions. A tracking link is sent to you once your order is in transit.
It is your responsibility to verify the accuracy of your address, location and contact details. An order with incorrect contact details or an unusable location may not be delivered or may be delayed, and the store cannot be held responsible for this.
Any complaint relating to a delivery (delay, non-compliant, missing or damaged parcel) should preferably be submitted within 48 to 72 hours of receipt, accompanied, if possible, by a photograph. We respond as quickly as possible and offer, depending on the case, a replacement or a commercial gesture.
This period is without prejudice to your statutory rights.
We deliver within the areas served by our store, as shown at the time of ordering. If you are not present at the delivery address, our driver will try to contact you at the number provided. If the order cannot be handed over despite several attempts, and the product can be neither kept nor returned (fresh, perishable or personalised products), the order may be considered delivered.
Pickup orders not collected within the agreed timeframe cannot, in such cases, be kept or refunded.
If your order is shipped abroad, it is entrusted to a carrier. The shipping fees displayed at the time of ordering cover transport to the address provided. They do not include customs duties, import taxes or clearance fees of the destination country: these are the responsibility of the recipient and may be charged on delivery.
Transit timeframes are indicative: they depend on the carrier and on customs formalities, over which we have no control. The carrier's tracking number is added to your order page as soon as the order is shipped.
Please check that your address is complete (street, postal code, city, country) and that the ordered products can be imported into the destination country. A parcel refused, unclaimed or held in customs for these reasons may incur return costs at your expense.