[Note to the merchant: these pages are a generic template provided with your store. They do not constitute legal advice and must be reviewed and adapted to your business and to the regulations of your country. If you operate as a company, add your legal form and share capital, as required by the OHADA Uniform Act on commercial companies. All bracketed mentions, including this paragraph, must be completed or removed before publication.]
You may cancel your order at any time as long as it has not been prepared, dispatched or shipped. In that case, the amount you paid will be refunded in full.
If a product or service does not match your order, is missing or is unfit for its intended use, please notify us preferably within 48 to 72 hours of receipt, together with a photograph or description of the problem if possible. This timeframe allows us to process your request quickly, particularly with the delivery provider. We will then offer you, at your choice, a replacement, a correction or a refund.
This timeframe is indicative and does not affect your statutory rights, including the statutory withdrawal period and the legal guarantee of conformity and hidden defects, which you continue to benefit from.
Refunds are made, where possible, using the same payment method as the one used at the time of the order. We will confirm the refund method and timeframe when we approve your request.
Send your request to amoni@liretama.com or to 2290162341212, specifying your order number and, if possible, evidence (photograph, screenshot). We will respond as soon as possible.
You benefit from the statutory withdrawal period provided by the regulations applicable in your country: during this period, you may return your order without having to give a reason for your decision.
Independently of this right, our store accepts returns for 14 days following receipt, provided that the products are in their original condition, unused and in their original packaging. Where the applicable statutory period is longer, that period applies. Return shipping costs are borne by the customer, except in the case of a defective or non-compliant product.
Customized, perishable or hygiene products cannot be returned.